Created July 25, 2022
BSI Redesign Ver.1.00
"Some pages are still in progress but the pages described can be accessed"
This project is personal and was not requested by BSI | Bank Syariah Indonesia (bankbsi.co.id) to carry out a redesign process purely from a personal desire to learn.
okay just straight to the point. When I first installed the Bank Syariah Indonesia application, I found some difficulties in carrying out the transaction process, viewing balances etc. (common features in mobile banking) and of course it was not only felt by myself, but by several people out there who were using the BSI mobile banking application.
As usual, to determine the problem before the redesign process certainly requires a reason, therefore let's do a small research process by distributing questionnaires.
The research selection can be selected here: The Complete Guide to UX Research Methods | Toptal and I chose a survey (quantitative) combined with an interview (qualitative) where each survey filling will be asked "are you willing to be interviewed..."
My reasons for choosing research with survey and interview methods can be read here: